1. Scope of This Policy

This Refund Policy applies to all services provided by eFill Marketing, including but not limited to:

• Search Engine Optimization (SEO)
• Pay-Per-Click (PPC) Advertising
• Social Media Marketing (Facebook, Instagram, LinkedIn, etc.)
• Performance Marketing
• Content Marketing
• Email Marketing & WhatsApp Marketing
• Google Maps Business Profile Optimization
• Landing Page & Website Design
• Mobile App Promotion & App Store Optimization (ASO)
• Influencer Marketing
• Guest Posting Services

2. No Refund Policy – Service-Based Work

Due to the customized and time-sensitive nature of digital marketing services, we do not offer refunds once the work has started.

Reasons why refunds are not provided:

• Our services involve man-hours, strategic planning, and resources that cannot be reversed once initiated.
• Many services involve third-party costs (e.g., Google Ads, Facebook Ads, or other paid tools) which are non-refundable.
• Results are dependent on several factors, including market conditions, competition, and client participation, which are beyond our direct control.

3. Exceptions – Partial Refunds

In rare and exceptional cases, we may consider partial refunds at our sole discretion. These cases may include:

• Duplicate payment errors caused by technical glitches.
• Payment made for services not initiated due to unforeseen circumstances.
• Projects canceled before the commencement of any work.

Note: Partial refunds, if approved, will be processed after deducting:

• Administrative fees,
• Payment gateway charges, and
• Any initial work completed by our team.

4. Refund Eligibility Criteria

To be eligible for a partial refund:

These links are provided for your convenience only.

1. You must submit a written refund request via email to support@efillmarketing.com

2. The request must include:

• Payment receipt or transaction ID,
• Description of the issue, and
• Relevant supporting documents (if any).

3. The request must be made within 7 days of payment.

4. Our team will review and respond within 5-7 business days.

5. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Work has already started on your project.
• Third-party advertising costs (e.g., Google Ads, Facebook Ads) are already utilized.
• You fail to provide necessary information, access, or content required to execute services.
• Changes in search engine algorithms or external factors affecting performance.
• Unrealistic expectations not documented in the service agreement.
• Failure to communicate or delays caused by the client.
• Digital products such as reports, downloadable resources, or consultations that have been delivered.

6. Responsibility of the Client

To ensure smooth service delivery, you agree to:

• Provide accurate and timely information, including website access, ad accounts, and business details.
• Clearly define campaign goals and expectations before starting the project.
• Understand that digital marketing is dynamic, and results may vary based on multiple factors.

7. Processing Approved Refunds

If a refund is approved:

• It will be processed through the original payment method.
• The amount will be credited within 7-10 business days, depending on the payment gateway or bank processing time.
• Any applicable deductions will be clearly communicated before processing.

8. Service Delivery Commitment

While refunds are limited, we are committed to:

• Providing transparent reporting and performance updates,
• Addressing client concerns promptly, and
• Working collaboratively to achieve agreed-upon marketing objectives.

If you're dissatisfied with any aspect of our services, please contact us first so we can resolve the issue before considering a refund request.

9. Changes to Refund Policy

eFill Marketing reserves the right to update or modify this Refund Policy at any time to reflect:

• Changes in services,
• Industry practices, or
• Legal and regulatory requirements.

The “Last Updated” date at the top of this page will indicate the most recent changes.

11. Contact Us

For questions about our Refund Policy, please reach out to us:

eFill Marketing

• Address: #454, 2nd Main Road, Kasturinagar, Bangalore, India-560043.
• Email: info@efillmarketing.com
• Phone: +91-973181 5486
• Website: efillmarketing.com